Clarity, direction and confidence — in their words.

Working through a period of change can leave you feeling lost, overwhelmed and unsure of where to go next. Heather helped me through a period navigating a separation with my partner, and having someone who could listen without judgement, help me understand my thoughts and feelings, and look at things from a different perspective made such a difference. What I found particularly valuable was that Heather didn't just give me advice — she gave me practical tools and exercises that I could take away and use for myself. They helped me to understand myself better, challenge the way I was thinking and start to feel more in control of my own thoughts and emotions. Heather has a really genuine and caring way of helping you work through things. She creates a safe space where you can be completely honest, while also gently encouraging you to look at things differently and think about what you want for yourself moving forward. What really stands out to me about Starting a New Chapter is the focus on turning change into an opportunity rather than something to fear. Heather helped me realise that even when a chapter of your life comes to an end, it doesn't mean your story is over. Sometimes it can be the beginning of something new and, ultimately, something really positive. I'm incredibly grateful for the support Heather gave me and for the tools she has given me to continue moving forward. I would genuinely recommend her to anyone who feels a little lost, is going through a period of change, or simply wants to understand themselves better and create a more positive next chapter.

What makes Heather truly exceptional as a career coach is the combination of her extensive business and Salesforce expertise, her genuine approach, and her deep understanding of the challenges involved in changing or reinventing a career. Heather has an exceptional ability to look beyond a CV and recognise the value and transferable strengths within a person's existing experience. She helped me understand how more than 20 years of experience across business, operations and customer-focused roles could be repositioned alongside the new technical skills I was developing to create a clear and credible professional direction. Her guidance is practical, strategic and highly individual. She brings clarity and perspective to what can otherwise be an uncertain career transition, helping you recognise the value of your experience while confidently developing a new professional identity. I feel incredibly fortunate to have had Heather's support during this important transition in my career. I would wholeheartedly recommend her to anyone navigating career change and looking for expert guidance to recognise their strengths, reposition their experience and move towards a meaningful next chapter.

I'm very pleased to recommend Heather for her outstanding business coaching. Heather brought invaluable experience and insights that have genuinely transformed how I approach my Salesforce practice. She's helped me implement agile delivery methods, refine my playbooks for better positioning with account reps, and improve my LinkedIn bio and overall brand positioning. Heather's guidance has given me clarity, direction, and confidence, and it's been a pleasure to learn from someone with her level of expertise.

If Heather is presenting I'll generally make or free the time to attend. Heather has an absolute wealth of knowledge and an ability to share it in an engaging, relevant manner. I don't sign up for Heather's presentations expecting one thing and then hear about something completely different! What I do get is practical help and advice around a topic I know will help me, and my organisation realise our goals.

Heather kindly offered her advice and direction to Kliqed — a young mobile tech start-up — helping us improve our business plan towards LSE's annual entrepreneurial competition, which we won. Beyond the competition, her advice was useful to help us position our plan to potential investors.

I would especially like to thank Heather. She has been so approachable, patient, and supportive throughout the journey. Her encouragement and guidance made a big difference in building my confidence in the Salesforce ecosystem.

As I took a break from work for a few months, I wanted to get an expert perspective on my skills, to know my strengths and the things I need to improve for the next step in my career. Heather was prompt in responding and jumped on a call. It was an eye opener for me as she found my strengths by reading my resume, which I was not consciously aware of, and came up with an impressive and authentic CV. Overall a fantastic experience and I definitely recommend her services.

Absolutely fantastic support from Heather who completely re-worked my CV based on my employment requirements and hopes. My CV is now shaped in a much better way to attract potential employers and I feel better equipped for future interviews. Well worth the cost and highly recommended.

I knew my CV needed a serious upgrade. However, I struggled to convey my transferable skills and structure the CV in a way that told my story. Heather gave my CV her personal attention, taking the time to understand my experience and how best to position it for a new role. The results were immediate and beyond my expectations. I felt more confident submitting my CV and landed an interview at my top choice company on my very first try. This coaching service is a game-changer if you're struggling through the job hunt!